4th MCBC Business Excellence Awards 2006

Industry Excellence for Customer Services

Gold award

Mr Augustine C.H. Wong Group Managing Director Sinar Mekar Sdn Bhd

A Global Logistics Provider established in 1990, Sinar Mekar offer the options of freight forwarding, spanning all modes – Air, Ocean and Overland to suit the needs of individual exporting and importing companies, large or small, from the selection of Airport to Airport, Port to Port, or Door to Door. Reliability of delivery is guaranteed, by the control and coordination exercised through BAX Global’s network of over 510 offices in 123 countries around the world. Having a committed workforce of over 150 persons, the company utilizes the latest in mobile equipment and is strategically located near the Senari Deep Sea Port. It uses the latest IT software and online shipment tracking and tracing systems. Senar Mekar is one of the few forwarding organizations in East Malaysia to qualify as truly multi-modal and global in reach. Through its use of the latest IT solutions; the concept of specialization in human resource management; offering of multi-model and customized transportation, warehousing and ancillary services; and quality management control, Sinar Mekar is a one-stop logistics centre, providing effective total logistics support.

Silver award

Mr Tam Wah Fiong Managing Director Thumbprints Utd Sdn Bhd

Established in 1990, Thumbprints Utd has steadily grown over the years to meet the increasing demands for high quality printing. Thumbprints use the latest machinery in its Pre-Press and Post Press Services. It utilizes seven printing presses, and has the capacity of handling a large volume of work from a multitude of clients, at any given time. Using the latest in printing IT, Thumbprints Utd specializes in the printing of books, promotional materials, labels and cardboard packaging. With a commitment to excellent print quality and on-schedule production, Thumbprints Utd continues to be at the forefront of printing technology and stringent quality control. Thumbprints Utd strives to live up to its mission of excellent quality printing services, delivered to customers with honesty and integrity.

Bronze award

Ms Sunita Prabhakaran Operations Manager TQS Management Sdn Bhd

Established in 2000, the company provides professional consultancy services in Business Process Design, Procedures Development and Documentation for companies seeking certification, maintaining & achieving ISO and total Quality Management. Today TQS Management takes pride in being one of Malaysia’s leading ISO Certified consultancy firms. The company specializes in providing consultancy and training services to all types of business entities, small or large, local and international. They specialize in the following areas: Hazard Analysis Critical Control Point; Procedures Development/Documentation; Total Quality Management; Training - based on clients need; Staffing – HR/Secretarial; Seminars on ISO & Quality Improvement Programmes; and British Retail Consortium – BRC. TQS’s mission is to facilitate the development of Quality / Environment / Food Management Systems through the consistent application of best practices methodologies. TQS Management strives to exceed their clients’ expectations by providing results orientated and value added solutions.